Cancellation policy
We keep cancellations simple and fair. This policy explains the windows for a refund, how to cancel, and when your money is returned.
Cancellation windows
- 14 days or more before check in: full refund of everything you paid, minus any non refundable booking fee.
- Between 7 and 14 days before check in: 50 percent refund of the accommodation total.
- Less than 7 days before check in: no refund, as the dates are held for you and unlikely to be rebooked.
The cleaning fee is always refunded when a stay does not take place. Taxes are refunded in line with the amount returned.
How to cancel
Email us at oasisdreamvacation@gmail.com with your reservation number, or use the My booking link in the footer. The cancellation time is the moment we receive your request.
Refunds
Approved refunds are returned to your original payment method through Stripe. Please allow 5 to 10 business days for the funds to appear, depending on your bank.
Changing your dates
If your plans change, contact us before cancelling. We will always try to move your stay to new dates subject to availability, which is often easier than a cancellation.
No shows
If you do not arrive and do not contact us, the booking is treated as a late cancellation with no refund.
Events beyond control
If travel is prevented by a hurricane warning, a mandatory evacuation or another major event outside your control, contact us. We will offer a credit for future dates or a fair refund, decided case by case.
Last updated: 7/2026 . Exact windows and percentages are set by the owner and can be adjusted from the panel.
